Comment
Already recommended, unfortunatly we wanted 25-30 rooms for May 1-2-3 however hotel fully booked.

Top Tip
Most retaurants very good

Comment
CAR PARK WAS A NUISANCE . BATH WAS LEAKING

Comment
Good quiet location, 5 - 10 minutes walk to town centre, but things to see along the way. No tea / coffee making facilities in room which was a shame.

Comment
We requested non smoking rooms, two were non smoking, but ours was a smoking room. It smelt of stale cigarette smoke the minute we opened the door. We were not happy about this as we had a child in the room. There were matches left in the ashtray, which was very dangerous. Also my Husband has a lung condition, which was an unhealthy environment for him to sleep in. In addition my Daughter was in the next room with our 11 month old grandchild who has just started walking. There was a very dangerous stairwell next to our room with no barrier, had she fallen or any of the children they would have been killed. We did request rooms on a lower floor. We were on the 2nd floor. The room no was 211. The lack of safety barriers needs investigating before a serious accident occurs.

Top Tip
Carlitos Italian Restaurant in Hoogstraat is highly recommended. The boat trip is also very enjoyable and informative.

Comment
This hotel failed to live up to its 4* rating; no tea/coffee facilities in the room, limited tea/coffee service during the afternoon only in the bar area. A Non smoking room seems to be unavailable, unless of course you like to passive smoke,our room stunk of cigarettes and spoiled our stay.The cost of per day secure parking is high, and not explained until you arrive, beware..... Short walk to the central market square, but walk beyond the square to see the local sites.

Top Tip
Resturants are better off the beaten track and offer more choice without the hassle. If you like churches, go to Brugge

Comment
A well appointed hotel with a pleasant bar, Japanese garden and two restaurants. The rooms lacked tea/coffee facilities but were otherwise well equipped and comfortable. Good parking arrangements. A quiet location about 15-20 minutes walk from all the restaurants and shops in the centre.

Top Tip
Some of the restaurants are expensive, so choose carefully and don't necessarily be drawn to the ones on the square. The ones in the side streets are just as good and often cheaper. Take a walk/drive to the east side of the old town (by the ring road) and see the windmills.

Comment
The person on reception was not able to locate our reservation and seemed a bit indifferent to the whole process, but luckily we took all the necessary correspondence with us, so this was sorted out. We tried to book a table in the Japanese restaurant only to be told by the person on reception that the Restaurant was fully booked. As I didn’t really trust the answer I was given, I went outside looked up the telephone number of the Restaurant and then phoned the restaurant directly. The guy who answered the phone took our reservation and even asked what time we wanted the table for suggesting that the restaurant was not fully booked as we were previously informed! I have a long association with hotels and the hospitality industry so I understand that mistakes can happen and not everything goes to plan. However it does not help if the staff appear outwardly unfriendly and difficult to deal with. Other then the Receptionist who checked us in everyone else at the hotel were great, especially the guy who served in the Japanese restaurant and later the same evening in the lounge bar. The room was great with a good view over the canal.